We try our level best to make you happy as ever. We always aim for total comfort and safe journey. You are requested to understand and accept all terms & conditions. We while organizing holiday tours, take utmost care to make your holiday a memorable one. Thus we are not responsible for any loss, injury, personal harm, death or damage to any person or property which may be caused by or on account of any act of omission or default on the part of the management or employees of the company, arising from our normal selection or inspection process.
Definitions: In these Terms and Conditions unless the context otherwise requires:
Company means Kokan Paryatan
Guest(s) Signature on the tour booking / Registration form:
Guest/Tourist signature on the tour booking / registration form and /or payment of the initial registration amount shall mean acceptance by the guest in totality of the Terms & Condition contained herein:
There is mostly a pre-set Menu for meals depending on the tour program. Packed meals are served at some places .Company mostly serves vegetarian food along with few non- veg items. Company does not differentiate amongst the guest by providing a special diet. In case of fasting, the company provides meals as per availability at the concerned hotel, the guest/s have to inform the tour manager a day in advance so that necessary arrangements can be made. Apart from that if any different diet is required, the said guest shall make their arrangements for the meal at their own costs and consequences. No complaints/claims for refund in refund in respect of the meals shall be entertained and company reserve the right to change the menu and arrangements of the meals without assigning any reasons therefor.
Company or any of its independent contractors shall not be bound to serve non veg food items during en route journey and/ or en-route lunch halts for Indian / domestic sector. Company shall endeavor to select the best quality restaurants for en route lunch halts in terms of food.
Itinerary Changes and unavailability of Sight Seeing Places:
All itineraries are well planned. The company reserves the right to some times change the directions or slightly amend the itinerary or omit certain locations/sights due to unavoidable or unforeseen circumstances (Fire, flood, earthquake or other exceptional natural calamity and act of God, any act or omission of any. Govt. instrumentality, abnormal weather or sea conditions including tempest, hurricane, lightning , Typhoon, rain & temperatures). The company is not liable to compensate for any of the above mentioned / omissions including the train/coach routing. The said changes shall be intimated to you, prior to the start of the tour or on tour. If such alterations need any additional payment to be made then it will be collected from the guest on tour itself. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums, restaurants, sightseeing tours, shopping time may be limited or not available for which there shall be no complaints /compensations and/or claiming of refunds.
All bookings for hotel accommodation / transportation are blocked well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are not used as per the respective contract. In case after confirmation, if one wants to cancel his name, can do so by giving a letter in writing and deductions made in case are as follows :-
60 days before the tour departure 15% deduction from the tour cost.
59 to 51 days before the tour departure 30% deduction from the tour cost.
50 to 31 days before the tour departure 40% deduction from the tour cost.
30 to 21 days before the tour departure 50% deduction from the tour cost.
20 to 11 days before the tour departure 80% deduction from the tour cost.
10 days before the tour departure, no refund.
The company reserves the right to cancel any tour prior to its departure without assigning any reason. In such a case company shall refund the tour price paid by the prospective guests by “A/c Payee” cheque against receipt only & no compensation and / or interest shall be paid in any case.
If in any case, the tourist/guest is not able to participate in a particular tour due to any reason, the company may allow the guest to shift to another date of the same tour program. However, if at all, the company chooses to avail such an offer, the tourist must join the very next tour. If the guest fails to do so, then the company has complete authority to absorb the complete payment of the guest without notifying the guest of the same. The company will not take responsibility of providing reminders of the impending tour of the tourist.
Company has appointed certain agencies to act as “Representatives” for tour booking purpose & advertisement of company . Company does not take any responsibility for tours, packages or services sold by these representatives, which are not published in the company brochure or managed by company. All payments made to or Representatives will have to be wide crossed cheque or DD only, favoring “Kokan Paryatan”.
No Refund shall be payable:
Complaints or grievances:
All disputes pertaining to the tour and travel related services conducted by the Company will be subject to jurisdiction of Mumbai courts only.